CarpetCure Cleaning Policy
We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives. We strive to exceed your expectations for quality cleaning services.
Upon our first visit to your home or office please indicate to our estimator the areas of your house that need our cleaning service. We will then evaluate the amount of work needed to complete job and charge you accordingly. You will receive our service agreement with all our requirements.
Should there be additional areas needing service at a later date, please notify CarpetCure at least three (3) days in advance and we will adjust the schedule and/or billing rate to incorporate these changes.
Last minute changes to scheduled cleaning may not be accommodated.
It is our policy that our crews do not smoke or eat in your house.
For safety reasons our cleaning technicians are prohibited from using ladders and are instructed to wear shoes in your home. Thank you for understanding.
Prior to the cleaning technicians arrival, please remove all items that may delay our cleaning service. This will maximize efficiency and minimize the time we spend to clean your home or office. If you prefer that our cleaning technicians remove these items, we will add the additional billing time and charge you accordingly.
For safety reasons, we ask that your children be supervised while our staff and equipment are present.
Please secure all pets that are dangerous to our employees. CarpetCure is not responsible for cleaning up after pets.
If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.
Due to the nature of some fabrics and surfaces, types of stains and duration fabric or surface have been stained. Worst case scenario, CarpetCure cannot guarantee stain removal.
Due to myriad elements and substances it is impossible for one to know of all possible allergies or allergic reactions to chemcials and or any other substances that may or may not be used by CarpetCure. As such CarpetCure cannot be held responsible for unknown alergic reactions customer may have. Please be informed of any alergic reactions upon CarpetCure servicing.
We inspect our work before leaving your house. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the following day.
CarpetCure is not responsible for damage due to faulty or improper installation of items. Please inform us of any items that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage as a result of our cleaning service, the client must notify CarpetCure within two (2) days after service or the client will be denied compensation.
CarpetCure gladly accepts payment in the following forms:
Cash, Personal Check (Please make checks payable to CarpetCure)
Credit Cards (credit card payments are processed through PayPal)
If you are making payment by credit card, payment must be made by 7:00 A.M. the day of cleaning.
Note*If we arrive to clean and there is no payment, we will contact you immediately for a credit card. If you are not available or do not wish to use a credit card, we will have to reschedule your appointment.
We require full payment upon completion of our cleaning service, or a $5.00 finance charge will be assessed to the bill.
If you have a schedule cleaning with CarpetCure, outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services.
Returned checks are charged $30 for reprocessing. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.
Any suggestions you have to improve our service are greatly appreciated. Please visit our websitehttp://www.curemycarpet.com